Privacy Policy

Last updated: January 2025

Boho Casino ("we", "us", or "our") is committed to protecting the privacy of all users who access our platform. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your data. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in a number of ways when you use Boho Casino. The categories of information we may collect include:

Identity data: Full name, date of birth, username, and copies of government-issued identification documents.
Contact data: Email address, phone number, and residential address.
Financial data: Payment method details, transaction history, deposit and withdrawal records.
Technical data: IP address, browser type and version, device identifiers, time zone settings, operating system, and other technology identifiers on the devices you use to access our platform.
Usage data: Information about how you interact with our website, including pages visited, games played, session duration, and click patterns.
Communications data: Records of correspondence with our support team via live chat or email.

2. How We Collect Your Information

We collect data through the following methods:

Direct interactions: When you register an account, make deposits or withdrawals, contact support, or fill in forms on our platform.
Automated technologies: As you interact with our website, we may automatically collect technical and usage data using cookies, server logs, and similar technologies.
Third parties: We may receive data from identity verification providers, payment processors, fraud prevention services, and analytics providers.

3. How We Use Your Information

We use your personal information for the following purposes:

To create and manage your player account.
To process your deposits and withdrawals.
To verify your identity in accordance with our KYC obligations under our Curacao license.
To prevent fraud, money laundering, and other illegal activity.
To provide customer support and respond to your enquiries.
To send you account-related notifications and, where you have opted in, promotional communications.
To comply with our legal and regulatory obligations.
To improve our platform, analyse usage patterns, and develop new features.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing necessary to provide you with our services under the terms of your player account agreement.
Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and licensing requirements.
Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights.
Consent: Where you have given specific consent, such as for receiving marketing communications.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies: Required for the website to function. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site. Data collected is aggregated and anonymous.
Preference cookies: Remember your settings and preferences to improve your experience.
Marketing cookies: Used to deliver relevant advertising and track the effectiveness of campaigns.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

Service providers: Third-party companies who provide services on our behalf, such as payment processing, identity verification, fraud detection, and customer support tools. These parties are contractually bound to handle your data securely.
Regulatory authorities: Where required by law or our licensing obligations, we may disclose data to regulators, law enforcement, or government bodies.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party, subject to equivalent privacy protections.

7. International Data Transfers

Boho Casino operates internationally and your data may be processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we take steps to ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Under anti-money laundering regulations, certain records must be retained for a minimum of five years following the end of our business relationship with you. After the applicable retention period, data is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

Access: The right to request a copy of the personal data we hold about you.
Rectification: The right to request correction of inaccurate or incomplete data.
Erasure: The right to request deletion of your data in certain circumstances.
Restriction: The right to request that we limit how we process your data in certain circumstances.
Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
Portability: The right to receive your data in a structured, machine-readable format in certain circumstances.
Withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the details in the Contact section below.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL encryption for all data in transit and strict access controls on systems that process personal data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal data, we will take steps to delete that information and close the account immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team via live chat on the Boho Casino website or by email through the contact form available in your account dashboard.